Dispute resolution

How we resolve problems between buyers and sellers.

If you have a problem with an order

Contact the seller or our support team first with your order number and a clear description of the issue.
We will review the order, payment and delivery records and respond as quickly as possible.
If the issue cannot be settled directly, our team will step in and propose a fair resolution for both parties.

Keep your receipt, order confirmation and any photos or messages related to the dispute. They help us resolve cases faster.